During busy times, our operators can stand behind your staff and take calls that they would have missed. Also called “spillover,” this service allows you to handle unexpected surges in incoming calls without having to hire extra staff. You can also use this service to better utilize your existing staff, minimize idle time and dramatically lower your payroll expense, while avoiding the even greater expense of a lost sale or a frustrated client.
Our well-trained telephone operators can take sales orders for your business, usually at a small fraction of the cost of hiring your own staff, and with much greater flexibility. We can also act in concert with your in-house staff by:
• taking sales calls exclusively after hours
• handling “spillovers”
• handling only simpler calls
• providing you with extra staff to coincide with your direct-response advertising or other surges in incoming calls.
• 24/7 factory employee call-offs
• 24/7 maintenance call-ins